Meet the FFOLKESPA! Catch our interview with them on what a spa day looks like, must-try treatments and why it’s an award-winning spa.
What is the first thing a customer should feel/see/smell when they arrive at your spa?
Customers will first feel like they've stepped into something completely unexpected. FFOLKESPA is bold and bright, a colourful, social space that flips the usual spa script. There’s the uplifting scent of TEMPLESPA in the air and a line-up of thermal experiences that invite you to Heat, Cool, Chill, Repeat. This is wellness reimagined, the Ffolkes way.
What is the one thing that you want your customer to remember and take away about your spa?
This wasn’t just another spa day; FFOLKESPA is a one-of-a-kind experience where fun and feel-good comes first, and every detail is still delivered. It’s playful, it’s premium, and it leaves you genuinely recharged. You’ll walk out relaxed and thinking about when you’ll return.
Which is your best-selling TEMPLESPA treatment, and why?
As we’ve recently opened, it’s too early to crown a bestseller, but we’ve got our eye on MY KINDA SKIN. This facial leaves skin feeling fresh, glowing, and properly pampered. It’s a treatment that gets guests rebooking before they’ve even left.
What drew you to partner with TEMPLESPA treatments and products?
Partnering with TEMPLESPA was a no-brainer. Their products are premium, packed with goodness, and made right here in the UK, which aligns with our Ffolkes way of doing things. Plus, with our Norfolk Passport partner, The Pigs already loving them, it felt like a perfect fit.
What is the typical customer experience at your spa?
Guests leave feeling lighter, brighter, and more like themselves. From the moment they arrive, the outside world fades. It’s a space to press pause, catch up with friends, and settle into a slower rhythm.
What is your USP or biggest selling point as a spa?
FFOLKESPA doesn’t just do wellness, we reinvent it. Guests enter a vibrant, social space built around the thermal cycle: Heat, Cool, Chill, Repeat. From saunas and plunge pools to hot tubs, foot spas and heated loungers, every zone is designed to help people switch off, with high-quality care and a laid-back, feel-good atmosphere.
Add expert TEMPLESPA treatments, a waterbed relaxation lounge, and a post-spa FEAST served in our Grade II listed pub, and you’ve got a spa day that’s just as fun as it is restorative. We don’t whisper here. We unwind, we recharge, and we do wellness the Ffolkes way.
Which is your personal favourite TEMPLESPA product or treatment, and why?
We’re big fans of the Energising Body range, especially the JOY-FULL room spray and SOUL FOOD body lotion. The scents set the tone as soon as you walk in, giving guests a taste of what’s to come in the spa. When it comes to treatments, My Kinda Skin is a go-to. It’s fully tailored to each guest’s skin type, using TEMPLESPA’s clinically tested formulas. The results always speak for themselves; that personal touch makes it a favourite every time.
