What is Clearpay?
Clearpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. Click here to find out more.
How do I use Clearpay?
Simply shop TEMPLESPA and checkout as normal. At the checkout choose Clearpay as your payment method. First-time customers will need to register with Clearpay and provide payment details, as usual, returning customers simply log in to make their purchase.
It’s that easy!
Please note that all items in your shopping bag must be eligible for Clearpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Where can I use Clearpay?
Clearpay can only be applied to purchases made on the TEMPLESPA website.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Clearpay account.
You can log in to your Clearpay account to view your payment schedule and make a payment before the due date if you choose to do so.
What if I can’t pay a Clearpay instalment?
If funds are not available or you otherwise do not make your payment when it is due, an initial £6 late fee will be charged by Clearpay. A further £6 late fee will apply if a payment is still unpaid 7 days after the due date. Late fees are capped at 25% of the order value or £36, whichever is less. Click here for complete terms.
Where can I find common questions about payments?
Check out the Clearpay Payments FAQ.
When will my items be delivered if I use Clearpay?
Clearpay orders are delivered as per our standard shipping time frame after you complete your order online. Visit our delivery page for more information.
How do I return or exchange an item purchased using Clearpay?
If you have changed your mind, you can return your Clearpay purchase in the same way you would normally. Please check that your return or exchange meets our Return policy here. Clearpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Clearpay. If you believe there is fault or concern with your Clearpay purchase payment, please contact Clearpay customer support at [email protected].
Where can I find out more about Clearpay?
If you have any questions about your Clearpay account, please contact Clearpay directly via a web form found here.