Which is your best-selling treatment and why?
A classic combination treatment of the Drift Away Back and Shoulder Massage followed by The Power Breakfast Facial. At The Spa At The Grand, customers primarily wish to relax and often initially request Drift Away, however, customers who express unique skin concerns on completion of their consultation card, are given the option to upgrade their treatment to a classic combination.
What is the typical customer experience at your spa?
The customer journey begins when the customer arrives at reception receiving expert advice and care. Upon arrival they will be greeted with a smile, made welcome and taken on a tour of the facilities. On completion of their consultation card the therapist will help to prescribe the correct treatment for their specific needs and concerns as well as offer advice for any skin care concerns they may have and how to treat them at home.
What is your USP or biggest selling point as a spa?
The whole experience and the sheer beauty and history of the building itself. We ensure that through the consultation we know exactly how that person wants to feel when they leave whether that is relaxed, revitalised or restored and we always deliver!!