What is the first thing a customer should feel/see/smell when they arrive at your spa?
When a customer arrives in the spa, we want to provide a sense of calm. A comfortable, relaxing space where they can completely relax for their time with us.
We want them to see therapists who are there to provide them with amazing treatments and provide a service they won’t forget.
What is the one thing that you want your customer to remember about your spa?
We want them to remember how at ease they felt. How comfortable and at home the staff made them feel.
Which is your best-selling treatment and why?
Our best-selling treatment is the Full Body Wrap combined with a Deep Cleansing Facial. As the clients are cocooned in their wraps, they receive a relaxing, deep cleansing facial and head massage. The clients often comment that they have never felt more relaxed and revitalised than after this treatment. We get many repeat clients for this treatment.